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United Utilities


United Utilities is the North West’s water company.

Sustainable Supply Chain

We keep the taps flowing and toilets flushing for seven million customers every day. From Crewe to Carlisle, we work hard behind the scenes to help your life flow smoothly.

We hold a licence to provide water and sewage services in North West England. These services are carefully regulated – with the water regulator, Ofwat, reviewing our price limits every five years. We delivered significant performance improvements across this period. We are one of the most improved companies on customer satisfaction, our serviceability and environmental performance places us amongst the leaders in our sector, and we are delivering our ambitious cost saving targets. This means that we start the next price control period coming from a sound base of performance improvement and delivery.

Sustainability and Supply Chain

Between 2010-2015, we invested more than £3 billion to improve the water and waste water infrastructure and the environment across the North West, covering:

  • Over 42,000 kilometres of water pipes, from Cumbria to Cheshire
  • Over 76,000 kilometres of sewers
  • 569 wastewater treatment works
  • 94 water treatment works
  • Over 56,000 hectares of catchment land

Our programme of investment in the next 5 years is significant. For us to continue to improve for our customers, we must rely on leveraging skills and capacity from supply chain partnerships, innovative solutions and delivering more for less.

Why a Partner?

As a FTSE 100 company with a 5,000 plus strong workforce and a major, multi-billion pound investment programme, the way we act as a business has a profound influence on the social, economic and environmental well-being of our region.

We are determined to play our part in a sustainable and more prosperous North West through a socially and environmentally responsible approach to our day-to-day activities, and by helping the communities we serve.

For us it’s about five key things:

  • Providing a great service to our customers
  • Protecting and enhancing our environment
  • Actively supporting our local communities
  • Supporting our employees to achieve their full potential in a safe workplace
  • Delivering good value to stakeholders and managing our supply chain fairly

We, in turn, expect suppliers to uphold high environmental and ethical standards – the tenets of which are described in a supply chain charter.