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Fairness, Inclusion & Respect

FIR in service delivery

Fairness, Inclusion and Respect needs to be a core element of our working practices between organisations and between individuals.

Why the service industry needs FIR

FIR Home

The service industry is a people industry, we rely completely on the quality of people who deliver our services to our customers. In the facilities management sector we recruit from a very diverse pool and we must therefore ensure a culture of fairness, inclusion and respect to enable our people to give their best. This in turn will result in high levels of service delivery, delighted customers and successful businesses.

Importantly in service delivery we also need to address accessibility issues when designing and constructing infrastructure and buildings. The Equality Act 2010 protects the rights of people with certain protected characteristics (e.g. associated with age, disability) to access services and we must use this to guide us when designing buildings and infrastructure.

Respect & inclusion at Deloitte

This is a useful for engaging stakeholders new to the inclusion agenda. People can be asked to reflect upon their responses to it, to identify and manage potential unconscious bias

Respect & inclusion at Deloitte

Selected FIR learning resources

We have selected a number of FIR resources fro those in service delivery, dive in and look at these 4 resources or click to see our library

Fairness Inclusion and Respect
Fairness Inclusion and Respect
Fairness Inclusion and Respect
Fairness Inclusion and Respect