Delivering services fairly and inclusively for all
FIR HomeMaterial in this section addresses two important issues related to the Equality Act 2010:
1. How companies supplying goods, facilities or services to the public can avoid unlawful discrimination against any service user
2. Making reasonable adjustments to accommodate people’s needs. This includes designing buildings, infrastructure and assets to be truly accessible to all.
Respect & inclusion at Deloitte
An opportunity to identify and understand unconscious biases. This is a necessary pre-requisite for delivering services, fairly
Code on accessibility in the built environment
Document / Presentation
Intermediate
90 minutesVisually impaired people living in Lifetime Homes
Document / Presentation
Beginner
10 minutes