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National Highways: Customer Service



At National Highways our customers are the people who use, or are affected by, our roads and services. We all have a part to play in delivering great customer service and improving our customers’ experiences.

Our vision is that our customers will have increasing satisfaction with their journeys. They will know that we care about their experience and consider us to be a responsible and trusted organisation.

To find out more please visit this page.

We have set up specific learning pathways focusing on key customer service topics for National Highways and our wider supply chain.

These pathways can be accessed by clicking the links below or going to your individual School dashboard and clicking and searching through ‘Available Pathways’.

Customer Experience - Strategic Procurement Pathway

Customer Experience - Roadworks Pathway

Customer Experience - Supplier Customer Maturity Pathway